It doesn't do what it claims
EVERY RATING. EVERY PERSPECTIVE.
City Beauty
Customer Reviews
7,931 original reviews, from five stars to one. Explore featured experiences, switch to newest-first, or choose a star rating to explore different experiences.
Updated September 2026 · How our reviews work
7,931 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.
It smells terrible and it has done nothing for my lips
Doesn't work for me and it also has a weird taste and smell.
It didnt plump my lips at all
Good gloss… doesn't plump.
Wicked expensive and I see no difference at all. Will not buy again.
Doesn't plump at all. So frustrating. Nice shine but doesn't last long.
Terrible just a lip sticky gloss.
Havent seen much different at all , quite disappointed
It seems ok, but not long lasting
Did not make my lips plumper
Doen not perform as promised
Good gloss, but zero plump
Does not work as advertised. Way overpriced.
It does not work and has an unfavorable smell
Its just lip glass. I dont see any plumping or benefit from it.
I'm returning it. Felt like glue on my lips
The lipgloss does not work
The product does not work, I contacted twice to return the lipgloss and I was told I will get the email with the instructions to return the product, I did not get any email, very bad service, I wanted to get my money back.
City Beauty’s response
We're really sorry to hear about your experience, Beatriz. This isn't what we want for our customers. Our customer support team has reached out with tips on how to get the best results using City Lips along with return instructions via email.
Not what I was hoping for!
The gloss has a nice shine, but I found the formula to be much stickier than I prefer. It also didn't give the plumping effect that was advertised. If you're sensitive to texture or looking for noticeable volume, this may not be the best option.
City Beauty’s response
Hi Andrea, thanks for sharing your feedback. We're glad you enjoyed the shine, but sorry to hear the texture and plumping didn't meet your expectations. Our team is happy to provide tips for the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.
I hate it.
I have been a years long lover of City lips and City lips night oil. I was excited to try Line therapy. I'm sorry to review that I really hate it. It feels very drying and after a couple of weeks of use I developed dry, chapped lips for the first time in years. It feels gross immediately after application. Very disappointing.
City Beauty’s response
We're sorry to hear this and understand how frustrating that can be, Angela. Our customer support team is happy to help with usage tips or return options under our 60-day money-back guarantee. Please contact [email protected] or 1-800-347-1558.