CITY BEAUTY CUSTOMER REVIEWS & PRODUCT RATINGS
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City Beauty
Customer Reviews

7,931 original reviews, from five stars to one. Explore featured experiences, switch to newest-first, or choose a star rating to explore different experiences.

Updated September 2026 · How our reviews work

4.6out of 5

7,931 customer reviews

169 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.

No really improvement

I had really hoped this product would work but I have to say I didnt really see any difference. I still have chapped lips and there isn't much difference in the overall appearance of my lips. Using this product for several more months might have made a difference but I don't think the cost is worth it. Very disappointed.

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Susan B. Verified buyer
City Beauty’s response

Hi Susan, we're really sorry to hear it didn't deliver the results you were hoping for. We understand how disappointing that can be, especially after giving it a fair try. Our customer support team has reached out with tips on how to get the best results using Line Therapy, along with return instructions via email.

Didn't work for me

The one I picked is a pretty color but, as far as plumbing my lips, I seen no difference at all. I would like to return it actually, I have tried a lot of these products and had high hopes but I'm once again disappointed. Thats my honest review. I wish it had worked.

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Tracy O. Verified buyer
City Beauty’s response

Hi Tracy, we're sorry to hear this. We always want you to love your City Lips® plumper, but we understand it may not work the same for everyone. Our customer support team can share tips for getting the best results or help with a return under our 60-day money-back guarantee. You can reach them at [email protected] or 1-800-347-1558.

I followed the hype and it didn't pay off. Lip plumper- I think not. My lips are exactly the same as when I wear nothing. The product doesn't last very long on my lips. Constantly reapplying. Disappointed

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Nancy T. Verified buyer
City Beauty’s response

Hi Nancy, we're sorry to hear this. Results vary for everyone, which is why we offer a 30-day Refund Promise. Many users see the best results with twice-daily use for 30 days. For best results: exfoliate first, apply to clean/dry lips, and use a generous amount at night and twice a day consistently.

I'm not too sure about this cream! I put it on my lip lines and if I happen to touch my upper lip it flakes off. Not too appealing!!! And not too sure it works!

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Antoinette C. Verified buyer

I dont like the way the gloss runs outside of my lips . The tingling doesnt bother me . I used a coyple of times but sadly wasnt a fan of It.

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Rose R. Verified buyer

There was no lifting or tightening affect at all. Made eyeshadow pill up when applying. Im disappointed- I have loved all of the othe city beauty products I have purchased.

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Kimberly M. Verified buyer

Formula feels good on my lips but it did not make them look full or plump. I think its in the illusion of the gloss. Sad to say I was disappointed.

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Carol W. Verified buyer

Application is nice and the product goes on smooth. It is not sticky. After about a month of use i see no change to any fine lines or improved fullness. I will continue to use but don't expect to see changes. Will not purchase again.

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Mary Joan C. Verified buyer

The Night Oil is just OK for moisturizing. However, none of the products have done anything for any of my fine lines, wrinkles, smokers lines, or for plumping as they were advertised. Extremely disappointed... Was really hopeful that at least ONE of these may help. Unfortunately, that is not the case.

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Mary L. Verified buyer

For the price, I do not think it does what it claims. My lips are not plumping. I put it on 2 to 3 times a day and still do not get the results expected.

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Tammy S. Verified buyer

I wanted to love this, as the ads have it sounding promising, of course. But it is soooo sticky. I can't get past that. So I can't speak on any potential benefits, though I did notice a slight burn after applying.

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Norissa M. Verified buyer

Been using it religiously for about 3 weeks now, and haven't detected any improvement or change thus far. If I find that I see results after having finished all of the product, I promise that I will come back to report it

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Jessica B. Verified buyer

Very sticky and it does not do what it says my lips do not get any plumper!

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Kimberly W. Verified buyer
City Beauty’s response

Hi Kimberly, we're sorry to hear this. Results vary for everyone, which is why we offer a 30-day Refund Promise. Many users see the best results with twice-daily use for 30 days. For best results: exfoliate first, apply to clean/dry lips, and use a generous amount at night and twice a day consistently.

There is nothing special about tbis lip gloss. Absolutely no plumper effect. Nice shine is all.

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Rebecca D. Verified buyer
City Beauty’s response

Hi Rebecca, we're sorry to hear this. Results vary for everyone, which is why we offer a 30-day Refund Promise. Many users see the best results with twice-daily use for 30 days. For best results: exfoliate first, apply to clean/dry lips, and use a generous amount at night and twice a day consistently.

Not sure what its supposed to do- conceal marionette lines or diminish them. Not wuite happy yet with the product

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Lena M. Verified buyer
City Beauty’s response

Hello Lena, we're sorry to hear Ultra-Fill Marionette Line Treatment hasn't met your expectations so far. Results can vary and may take consistent use to become more noticeable. We appreciate your feedback and hope you see improvement with continued use.

Colors aren't the same on lios. It just makes my lip line red but not whole lip. Not worth the money.

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Crystal A. Verified buyer
City Lips® “Our Favorites”

I am one half tube down and have not noticed any difference. I apply it morning and night in my skincare routine

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Lydia F. Verified buyer

Nothing special about this item. It smells bad and is very sticky on the lips. I would not buy again

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Kristy B. Verified buyer

I didn't see any results even clise to what was advertised. Disappointed with the advertising and actual results.

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Paula K. Verified buyer

Product was fine but was not so exceptionally unique from any other lip moisturizer. Does not plump. Not worth the money

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Kyle P. Verified buyer