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City Lips®

LIP CARE · CUSTOMER EXPERIENCES

City Lips
Reviews

Plumping lip gloss. Read what customers say, with 2,247 original reviews and ratings collected on CityBeauty.com.

Updated September 2026 · About these reviews

4.3out of 5

2,247 customer reviews

Review analysis · City Lips FAQs · Read customer reviews

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What customers are saying

Original words. All star ratings.

2,247 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.

Did not make my lips plumper

C
Chastity M. Verified buyer

Doen not perform as promised

E
Elisabeth J. Verified buyer

Good gloss, but zero plump

K
Kim B. Verified buyer

Does not work as advertised. Way overpriced.

N
Nichole P. Verified buyer

It does not work and has an unfavorable smell

G
Glenda R. Verified buyer

Its just lip glass. I dont see any plumping or benefit from it.

E
Elizabeth C. Verified buyer

I'm returning it. Felt like glue on my lips

T
Trina B. Verified buyer

The lipgloss does not work

The product does not work, I contacted twice to return the lipgloss and I was told I will get the email with the instructions to return the product, I did not get any email, very bad service, I wanted to get my money back.

B
Beatriz R.
City Beauty’s response

We're really sorry to hear about your experience, Beatriz. This isn't what we want for our customers. Our customer support team has reached out with tips on how to get the best results using City Lips along with return instructions via email.

Not what I was hoping for!

The gloss has a nice shine, but I found the formula to be much stickier than I prefer. It also didn't give the plumping effect that was advertised. If you're sensitive to texture or looking for noticeable volume, this may not be the best option.

A
Andrea S.
City Beauty’s response

Hi Andrea, thanks for sharing your feedback. We're glad you enjoyed the shine, but sorry to hear the texture and plumping didn't meet your expectations. Our team is happy to provide tips for the best results, as well as return instructions if you'd like to take advantage of our 60-day money-back guarantee. They can be reached by email at [email protected] or by phone at 1-800-347-1558.

Disappointing lip gloss

I am sorry but this did not work for me. I have before and after pics and there is no difference. They are just shiny and oily. Very disappointed. Would love to post pics but don't see where I can.

L
Lisa W.
City Beauty’s response

Hi Lisa, your lips look amazing! With continued use, you should see even more noticeable results, but they already look fantastic.

Do not use

This product makes lips WORSE. I have a feeling it's because the ingredients do not work well in dry climates. (Hyaluronic acid may remove moisture in dry climates, not the other way around). It would be okay if this didn't do what was promised (most cosmetics are hit and miss) but after using it for two days my lips are worse, more puckered, more lines. Gah. At the very least, if you are in a dry climate do not buy.

I
Ingrid A.

Lip plumper

Color is fine, but it doesn't work. And its pretty tacky, sticky. The lip plumper lacks everything. I only tried 1 color as I bought 2 different colors. I'm highly disappointed and very unhappy. I've not been able to find any number or emailing address. Would I purchase it again? A big NO on that one. I doubt I'll buy another product from you.

M
Melinda M.

No better than $5. Drugstore lip gloss

Zero plumping effect after weeks of use. Had a mild tingle in one little area one time but. no plumping. Don't waste your money! No different than an ordinary non plumping gloss you can buy anywhere for $5. or $6.

D
Darlene

Just another gimmick

No stars is more appropriate, but not an option. Their claim "City Lips® is a plumping lip gloss that provides both an immediate and long-term solution for your lips." is just another gimmick. While I would like to return the product, the cost and aggravation involved in doing so make it an impractical option for me (purchased while in the US and now residing in Canada).

T
Terri-Lynn D.

City lips clear

Received my order and was hopeful. I think my tube must be old, because it is super sticky. Feels like I am putting Elmers glue on my lips. Needless to say, I noticed no plumping. Will ask for refund. I also ordered 2 more tubes, so undecided as to whether I will open them or just return the whole lot.

A
Alice F.

Clear plumping lip gloss

I ordered this product about 3 weeks ago in hopes that it would give me a natural plump-Nothing!!! It's sticky and after 3 weeks there are no results. What a waste of $35. It's going in the trash. What a disappointment!!!

D
Denise

Waste of money

I thought when I bought this it would work on my lips as I read all the reviews that customers are very happy with the results but idk I see no difference whatsoever I am an unsatisfied customer!

D
Donna F.

Makes dry lips worse

In about 2020 when I first started using city lips it healed my super dry flaky lips. In about 2023 they changed their formula and it now smells like chemicals and no longer hydrates, but irritates my dry lips and makes them dryer. I tried them again in 2025 but its a lost cause. their product quality has tanked

J
Joy

HORRENDOUS

Product burned my lips , forget tingling this item makes your lips go on fire . I ran to wash it off and still nothing , i had to use Vaseline to wipe this stuff off and finally get relief . NEVER AGAIN !

w
wendy

Doesn't Work

I had high hopes for this after all the reviews. However, for me, it did nothing. In fact I found it counterproductive. It is nothing more than a high shine gloss. I had the Clear. Then if you put on lipstick, it just goes everywhere. I tried taking it off, and putting on the lipstick, but it was still a mess. I feel I wasted my money.

S
Susan

Ratings reflect all reviews for this product in the September 4, 2026 store export. Verified buyer badges reflect the store’s purchase-verification field. Individual results vary.

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