CITY BEAUTY CUSTOMER REVIEWS & PRODUCT RATINGS
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City Beauty
Customer Reviews

7,931 original reviews, from five stars to one. Explore featured experiences, switch to newest-first, or choose a star rating to explore different experiences.

Updated September 2026 · How our reviews work

4.6out of 5

7,931 customer reviews

379 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.

Completely let down

I purchased this in late November, used it all religiously. Went through 3 tubes of the wrinkle release and 2 tubes of the eye cream. NOTHING happened. This product is so expensive and no results. Odd that they don't list what they are using in the ingredients, if they had and I had been able to do more research I never would have wasted my money. There was no difference in my appearance from the time I started using this until I ran out and refused to drop another dime on their lies.

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Deb

Beware what of what you really get

I see that the picture associated with this has been changed. When I purchased this it showed 3 tubes of lip gloss. I figured they would be minis for the price but it is a one time use sample that most cosmetic companies would throw into your order for free. Complete waste of $10.

D
Darci K.

Ulra irritant

I never had any problems with lip plumpers, but this one turned my lips into raw inflammation. All of the sudden, my lips were on fire, and turned bright red. I had to immediately wipe it off and apply a lip balm.

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Steph

City Lips Sample Trio

This is the smallest sample I've ever seen. I'm not sure if I will be able to decide with one drop of gloss. Very disappointed. And, it came in a large (for the sample) box, marked "fragile, handle with care" and a ton of tissue paper. Seriously, it fits in an envelope! I guess I should have just blindly picked a color and bought a full tube. Just a waste of money.

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Nancy

Better disclosure please!

I paid $10 for this sample and did not realize what I was getting. I assumed they would be in a small container but didn't realize it was just a dab of gloss in plastic packaging. My picture shows what you will get if you order this. I'm disappointed.

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Terri

Expired Products

What is the expiration date on your products? I see mfg. dates but no expiration dates. I didn't expect to receive products that are 12-17 mos. past their mfg. date. Additional information regarding product freshness would be most helpful.

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L. Z.

Misleading sampler

I ordered 2 of these, one for me and one for a gift. When it arrived it was not the trio sampler I was expecting. I thought it was going to be 3 mini bottles to try, but instead it's just 3 small bubble shaped blisters with a tiny bit of gloss in each. I paid $10 for this each? On the packaging you see the 3 small bottles and that's what I thought I was getting. Don't be fooled and this is not worth $10! More like $1 .. It's not worth the price to try in my opinion. It was totally misleading. Disappointed in City Beauty since I have ordered other items from them on amazon.

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Dee

Zero difference

I was so hoping this would help my eyelids, and I've been using it religiously twice a day for almost a month, but it has made absolutely no difference whatsoever. Lids are wrinkled and haven't improved even the slightest. :(

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Vanja

NOT mini glosses ONLY tiny one-time use sample

Mis-leading- these are not mini glosses yet just 3 one-time use finger samples. Love City Beauty and their product but this one threw me off. Very similar to the free samples you get with other brand orders.

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C

This has to be a joke

This ought to be a free sample. Imagine my surprise when I received my order and thought my 3 shade sampler, that I paid $10 for was missing from the box. Wait- no- it is literally 3 dots of lip gloss on a sample CARD, not 3 sample sized tubes of lip gloss. This is like the free sample of foundation you might get for free from Sephora or Ulta. Absolutely ridiculous. Save your money, ladies. Sorry- I paid a lot of money for my order- this should have been included as a free sample/thank you. Will not be ordering again. I feel cheated.

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Kelly

problematic mascara

Can't believe all the glowing reviews. This is the worst mascara I've ever used. The wand is too long and not tapered making application difficult. It clumps causing lashes to stick together. If you don't use a grooming tool right away to separate them the lashes are glued together. It flakes. It smudges. I look like a racoon the next morning. I can't recommend it.

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Hannah G.

The Sampler - don't do it unless free!!

This Sampler is miniscule and not worth $10. Very disappointed. They come in a 3 pack of very small rounds. These should be included for free as an actual promotional sample.

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Donna

No Response

I have been a City Beauty customer for years. I have never had a problem with a product until now. This product made my skin break out in blisters. It took a while for my skin to get back to normal after stopping it. I have emailed City Beauty about this on 4 separate occasions and have not received a response. I am very disappointed as you say we can receive refunds; however, this is evidently not true. I will not be able to order from you any more if I don't receive a response.

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Amy M.

Not worth your money

This lip gloss does not plump your lips it is honestly the same quality you can get from the dollar tree. I was so disappointed. It smell is chemical smelling. I bought 2 tubes.

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Tracy

Lip plumper

I have used your product for years and we both know it is not a cheap product, there are other products much less expensive.. I didn't want to complain but I have stopped using it as I am finding it is not giving me any results and when I first started using it was amazing but now it's just a gloss?? What do you recommend I do as I have always purchased with your company and found you are reputable and trustworthy and I hold in high esteem

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Thea-jane S.

Plumping Gloss

I wanted to live this product. Some people said it did nothing, but I refuse to listen to their opinions. With that said, I purchased it and have used it day and night. NOTHING happened. I will not say it was a waste of money, I do like using it at night and over my lipstick, but it did not deliver what it said it would do.

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Laurie

Not worth it

I absolutely LOVE my lip gloss. Won't ever go back to lip liner again! But I ordered this thinking it would be more than a small pod of lip gloss and I believe it should be considered a sample and not $10. I am a loyal customer but I believe honest reviews can be helpful.

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Kim

City lips sampler

This sampler pack is a total waste of money. The samples are so small that they don't even give you one full use. At over $3.00 per sample you should get more than a dot. This is the worst sampler I've ever purchased. Do yourself a favor and don't waste your money. Go to Sephora where they give you free samples.

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Tracy T.

City Lights Lip Plumper Sampler: A Costly Disappointment in Deceptive Packaging

recently purchased the City Lights Lip Plumping Sampler, expecting three small bottles of gloss as depicted in the product image. Unfortunately, this was misleading. The product arrived in a large box but contained only a piece of cardboard with minuscule gloss samples, akin to those given for free at malls. For $28 for two samplers, this was profoundly disappointing, as it held barely enough gloss for a couple of uses. Attempting to return the product proved futile; instead, I was offered more of the same unsatisfactory samples. This experience was entirely unsatisfactory, and if possible, I would rate it lower than one star.

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Lisa

City Lips

I used the City Lips twice a day for over 6 months. Went through both tubes without any visible change. I'll give it 2 stars because it is a nice gloss, it just didn't plump anything!

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Jennifer