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CITY BEAUTY · CUSTOMER EXPERIENCES

Line Therapy
Reviews

Read what customers say, with 125 original reviews and ratings collected on CityBeauty.com.

Updated September 2026 · About these reviews

4.0out of 5

125 customer reviews

View product on City Beauty

What customers are saying

Original words. All star ratings.

125 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.

Effective but pricey

I see temporary results with this but the tube is very small and quite pricey for the amount of product even on sale.

M
Mary A.

Product is fine, not enough of it.

The product is fine, but the tube is tiny, and is costly. I haven't seen the results I hoped for despite consistent use.

K
Kathy S.

UMMMM-tiny product size

The product seems to work but the tiny (I mean sample size tiny) size is ridiculous/disappointing --.24 oz for 46.00? I may get 5 uses out of it, total.

d
denay R.

Really don't see much difference

While I don't see a difference in the lines around my lips, the product is very moisturizing which always helps with the appearance of lines.

A
Anita

Happy with product, not happy with half-full tube

I really liked this product as it seemed to make a significant difference with the lines around my lips. However, I won't be re-ordering it because it's already a very small tube for a high price and this is one of three products I ordered from City Lips that arrived half-empty. I guess this is what happens when a company offers easy return policies of make up and skin care products. Those items that are returned after being "tried out" have to go somewhere. I'm now only buying skin care and make up products that come in transparent tubes and containers so I can see what I'm getting and how much product is actually in the container when I receive it. Is anyone else tired of buying these products online online to receive half-empty tubes and containers?

M
Margie S.

Lips

The tube was supposed to be for a month-barely lasted 2 full weeks - I did like it!!

J
Jane

Smoother line area

Works to smooth out line area around lips. Would buy again.

L
Linda T.

No really improvement

I had really hoped this product would work but I have to say I didnt really see any difference. I still have chapped lips and there isn't much difference in the overall appearance of my lips. Using this product for several more months might have made a difference but I don't think the cost is worth it. Very disappointed.

S
Susan B. Verified buyer
City Beauty’s response

Hi Susan, we're really sorry to hear it didn't deliver the results you were hoping for. We understand how disappointing that can be, especially after giving it a fair try. Our customer support team has reached out with tips on how to get the best results using Line Therapy, along with return instructions via email.

Very small amount of product for the price! I havent seen and difference since using it.

E
Elaine S. Verified buyer

Does not work

I bought two tubes of this product and have gone through almost both. Bought a little over a month ago and have been using twice a day as per instructions and have seen no improvement.

N
Naomi A.

No change and taste horrible

Did not see any change what so ever. Even when my lip got burnt there was no moisturizing relief from this product at all. The taste is horrible. Wish I would have returned and got my money back

H
Holly

Lip Line Therapy

Unfortunately, this product did not live up to the hype. I saw no difference at all and even finished the product. I thought it was only fair to use the product in its entirety before asking for a refund and now it is too late to get anything back. Oh well. Live and learn.

A
Amy

Too expensive; doesn't work

There is barely two weeks worth of the product in the tube and it costs $46! And it shouldn't be that expensive for 0.24 ounces!!! I hope that the enormous cost of this products will not be a future trend. So disappointed ☹️

J
Judyth S.

This didnt do anything for me. The plumping gloss is great. Not the Line Therapy.

N
Nancy L. Verified buyer

Not good. The box was split open and the product was solitnooenbwith product squeezed out

J
Julie O. Verified buyer

Defective packageing, all of the product came out of bottom.

L
Linda F. Verified buyer
City Beauty’s response

Hi Linda, sorry about that. Packaging should not be doing that with Line Therapy. Shoot us a message and we will get it fixed for you.

Does not remove lines unfortunately, was hoping it would

R
Renee-Claude B. Verified buyer
City Beauty’s response

Hi Renee-Claude, we're sorry to hear this. Results vary for everyone, which is why we offer a 30-day Refund Promise. Many users see the best results with twice-daily use for 30 days. For best results: exfoliate first, apply to clean/dry lips and pair with City Lips Clear.

It gives you the impression that its helping, but it's not really doing anything.

N
Nancy H. Verified buyer

Wicked expensive and I see no difference at all. Will not buy again.

J
Jill C. Verified buyer

I hate it.

I have been a years long lover of City lips and City lips night oil. I was excited to try Line therapy. I'm sorry to review that I really hate it. It feels very drying and after a couple of weeks of use I developed dry, chapped lips for the first time in years. It feels gross immediately after application. Very disappointing.

a
angela M.
City Beauty’s response

We're sorry to hear this and understand how frustrating that can be, Angela. Our customer support team is happy to help with usage tips or return options under our 60-day money-back guarantee. Please contact [email protected] or 1-800-347-1558.

Ratings reflect all reviews for this product in the September 4, 2026 store export. Verified buyer badges reflect the store’s purchase-verification field. Individual results vary.

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