This didnt do anything for me. The plumping gloss is great. Not the Line Therapy.
CITY BEAUTY · CUSTOMER EXPERIENCES
Line Therapy
Reviews
Read what customers say, with 125 original reviews and ratings collected on CityBeauty.com.
Updated September 2026 · About these reviews
View product on City BeautyWhat customers are saying
Original words. All star ratings.
12 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.
Not good. The box was split open and the product was solitnooenbwith product squeezed out
Defective packageing, all of the product came out of bottom.
City Beauty’s response
Hi Linda, sorry about that. Packaging should not be doing that with Line Therapy. Shoot us a message and we will get it fixed for you.
Does not remove lines unfortunately, was hoping it would
City Beauty’s response
Hi Renee-Claude, we're sorry to hear this. Results vary for everyone, which is why we offer a 30-day Refund Promise. Many users see the best results with twice-daily use for 30 days. For best results: exfoliate first, apply to clean/dry lips and pair with City Lips Clear.
It gives you the impression that its helping, but it's not really doing anything.
Wicked expensive and I see no difference at all. Will not buy again.
I hate it.
I have been a years long lover of City lips and City lips night oil. I was excited to try Line therapy. I'm sorry to review that I really hate it. It feels very drying and after a couple of weeks of use I developed dry, chapped lips for the first time in years. It feels gross immediately after application. Very disappointing.
City Beauty’s response
We're sorry to hear this and understand how frustrating that can be, Angela. Our customer support team is happy to help with usage tips or return options under our 60-day money-back guarantee. Please contact [email protected] or 1-800-347-1558.
I would give a minus if it was available
They rip you off! Don't fall for their expensive items. There are no such miracle creams, serums etc. And there customer help service is non existent. They have scammed me of over $259!!
City Lips Line Therapy
This product does not work. Don't waste your money!!!! A lot of advertising and scam reviews that give great 5 star reviews for this product....Not true
Product is small
This product is so small for that cost. I think you have to order 10 to see if it would work
Very disappointed in this...
Very disappointed in this product--not to mention this tiny sample size..does not do as advertised !Requesting a refund
City Beauty’s response
Hi Kathleen, we're so sorry to hear this and appreciate you sharing your experience. We always want you to love your results, but understand that not every product works the same for everyone. Our Customer Support team would be happy to assist you with return instructions or a refund under our 60-day money-back guarantee, as well as offer tips on how to get the best results from Line Therapy. Please reach out to us at [email protected] or call 1-800-347-1558, and we'll be glad to help.
No Difference
Hasn't worked for me.
Ratings reflect all reviews for this product in the September 4, 2026 store export. Verified buyer badges reflect the store’s purchase-verification field. Individual results vary.