Disgusted
Can't believe I paid $30 Australian dollars and received the sample trio on a card, I didn't even try them they weren't big enough I just threw it in the bin I will never try anything else from this company
EVERY RATING. EVERY PERSPECTIVE.
City Beauty
Customer Reviews
7,931 original reviews, from five stars to one. Explore featured experiences, switch to newest-first, or choose a star rating to explore different experiences.
Updated September 2026 · How our reviews work
379 reviews · Featured order starts with positive reviews and includes four- and three-star experiences where available. Detail and verified purchases help determine the order. All ratings remain available.
Shame on me!
Be warned! Read the entire description! I did not! I thought these were true sample size glosses in tiny bottles. They are literally microscopic dots of each color. Barely enough to review the color!! Smaller than a free sample you might be handed in a department store. Learn from my mistake. No one should pay $10, plus shipping for this. It's really just a promotional giveaway!! Don't do it!!
Drying
This product does what it says, but, I found it to be extremely drying. I have some flakiness under my eyes. I have been using it religiously morning and night. I'm afraid I'm going to have to stop using it.
No results, and was billed for 3 clear when I only ordered 1 clear PLEASE HELP!!!
I've seen No results, and was billed for 3 clear when I only ordered 1 clear gloss. I'm super upset, emailed you guys days ago and got back an email saying you were sending me 3 colored glossed with an order confirmation and EVERYTHING!! What the heck? Customer service needs to get it together, Shadaysha is great but whoever is receiving and composing the messages and placing and shipping orders that don't exist, VERY NOT COOL! VERY UNPROFESSIONAL AND IM EXTREMLY DISSALOINYED and seems how I cannot teach a customer service rep SOMEONE AT CITY BEAUTY PLEASE HELP ME [email protected] thank you.
Garbage does not work
I ordered two tubes of this to try in January 2024. All it does is make your lips an ugly mess, does not plump them at all. Then the beginning of February I received an email from them that specifically states WE have renewed your subscription. I should've returned the first two tubes but figured it was my bad. Two tubes cost over $60 and they have now shipped me two more. I called them. It didn't show it was shipped yet and they refused to stop the shipment. Do NOT buy this crap. I am attaching their email saying WE renewed your subscription.
purchase
it says you get full refund . i purchased city lips ( didn't work 1 big and only got a partial refund a week after buying it . what if this lip wrinkle doesn't work either
Please don't waste your money!
Watched video and decided to try. Well, I have tried and it failed. Not only does it not plump anything, it also smells like dead fish, so I can't even use it as a lip gloss and call it a day...No, this was like throwing money straight down the toilet!
Horrible ingredients
If you care about "clean" products then I would not recommend this product. I use the "Yuka" app to tell me what ingredients are in all of my skin care and food products and this City Beauty lip gloss rated a 0 out of 100 (see the attached picture). I was excited to try this but ended up returning it since it's especially important what we put on our lips since inevitably we will end up eating what we put on our lips. I hope City Beauty considers changing their ingredients to cleaner products!!
Not for me
Fortunately I did a skin patch test before applying to my lips. After 10 mins I experienced burning and after 20 minutes itching and burning with a visible red raised area where I had applied the lip gloss. I immediately washed the area and applied cortisone cream. Use with extreme care and always do your own patch test.
Clear city lips
My sister and I have been using city lips for over a week and nothing has happened no plump lips at all nothing but a shine.So I don't understand how all these women are saying this is better than getting lips injection. It saying how much your lips will improve and get plump absolutely nothing has changed about my lips or my sister's e except some shine. You can get shine from many lip gloss. But neither one of us has seen any driffrence in our lips getting plump.I think they photo shopped the pictures of other women.
Smokers lines
This is more a question than a comment. I smoked for several years and I have deep "smokers lines" on my top lip. Any suggestions for this? Are there before and after pics??
City Beauty’s response
Hi Charmaine, we can recommend City Lips, Multi-Action Sculpting Cream and/or Line-Blurring Wrinkle Filler to help smooth the appearance of lip lines. We do have some before and after images on our Facebook page and Instagram page.
Not for me…disappointed
With only one application yesterday I woke up today with a little tingling and my upper lip is itching. Unfortunately, I guess I'm one of those that is sensitive to one or more of its ingredients.
Did not work!
I was excited to get it in the mail and I tried it following the instructions to put a thick coat on. Nothing was on my lips to start and it didn't work. I felt the very slightest of tingles, but my lips did not plump. I've worn it many other times and nothing happens, not even a tingle. So I am asking for a refund. I was so hoping it would work! Nice gloss, but not for $35.
City lips
How long should it take before you should see a difference?? I've been using for 3 weeks and apart from shiny sticky lips no improvement what so ever , total waste of money !
What a rip off!
I have had the City plumping lip gloss for 2 weeks, and I see no change at all in using it. I wish I hadn't bought the extra tube. The fragrance isn't good either. Fragrance free would be my choice if they had it, and if I could see any change in my lips.
Not quite a magical product
Unfortunately for me this product has done absolutely nothing for me. In a moment of pure weakness I followed the Google trail of creams for aging hands and decided to give rive this product a try. At best it makes my hands look a little duller in appearance so maybe that could be considered helpful? Regardless my hands have no had the all magical effects as promised from the photo montage seen on the website. If you are worried about your hands aging, do yourself a favor and save the money for a treatment that will produce actual results.
its a lie!
It seems that all the positive reviews are likely from individuals who were paid to write them. The product doesn't actually plump your lips; it only provides a moisturized, glossy appearance. I have been using it for a month now and I'm disappointed. I also reached out to customer service via email but have not received any response. It's unfortunate that I fell for this and bought two with a bogus coupon. Don't be deceived by this; I am certain there must be a product that actually works and does the job. This one is definitely a scam.
Not what I expected
The first time I used this, my lips tingled making me think it was working. My lips did not change in the least bit. Every time since using it the first time, there has been no tingling and NO change in the appearance of my lips or fine lines. It is very thick and does not stay on long. Definitely a let down for the price.
false advertising
Sadly this is the second time i have ordered City Lips. i should learned the first time. Yes, product does condition your lips but as for its "plumping claim, it is non existent. Where are the before and after photos? Very disappointed.
Very little product in tube:(
I loved this plumper when it first came out years ago. But, the last 2 times I bought it, there was very little product in the tubes! Didn't last long at all! But, as it's 2 for one, I will try it one more time. I used to love this product, one tube would last for a long time...not anymore:(